About Us
Real People. Real Help. When You Need It.
-
Who We Are
Local IT Experts With a Human Touch
Fix IT was founded over 25 years ago with one goal — to make IT support less stressful and more human.
We started small, helping local businesses and families fix the frustrating tech issues that were slowing them down. Today, we’re still doing the same — just with more tools, more experience, and even more happy customers.
Our team combines deep technical knowledge with a down-to-earth approach. We don’t talk in jargon. We don’t push what you don’t need. We simply sort your tech — fast, fairly, and with a smile.
From emergency callouts to long-term support plans, we’re here to help you use IT as a tool — not a headache.
25+
-
What People Say About Us
Don’t Just Take Our Word for It
With five-star reviews, our customers say it best — fast, friendly, no-nonsense support that actually solves the problem.
-
Managing Director
Rich Upton
Dedicated to guiding businesses to excel with their information technology.
-
Meet the Founder
Richard Upton — The Heart of Fix IT
Richard started Fix IT with a simple belief: IT support should be helpful, not hard work.
With over two decades of hands-on experience, Rich still leads from the front — fixing problems, advising local businesses, and chatting with customers who just need something sorted fast.
He’s not just the owner — he’s the person you’ll often speak to when you call. That’s how we keep things personal.
His vision has shaped Fix IT into a company people trust: reliable, approachable, and always ready to explain things without the tech-speak.
-
Why Choose Us
Why People Choose Fix IT
When it comes to IT, experience matters — but so does the way you’re treated. We pride ourselves on being both highly skilled and genuinely helpful.
25+ Years Experience
Real-world knowledge helping real people and businesses locally.
5 Star Rated Support
Our 5-star Google reviews show how much our customers trust us time and time again.
Certified Professionals
Microsoft Partner. ESET Security Provider. Cyber Essentials Certified.
Rapid Response Times
We're always available by phone or email, and act fast to identify your issue and the solution.
