Remote IT Support
IT help, whenever (and wherever) you need it.
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Remote IT Support
Tired of waiting for a technician to turn up?
Fast, friendly remote support for your devices, systems and people — with no need to wait for a site visit.
When something goes wrong with your IT, you don’t always have time to wait. You need help now — whether you’re in the office, working from home, or on the road.
With remote IT support from Fix IT, you can get expert help instantly. We connect to your device, diagnose the issue, and fix it.
No call centres. No jargon. Just real people solving real problems.
What is remote IT support?
Remote support means our technicians connect to your device or system via secure software — so we can troubleshoot, repair, update or guide you through a fix without needing to be in the room.
It’s fast, flexible, and ideal for resolving the vast majority of common IT problems, including:
Email issues
Printing errors
Software glitches
Login problems
Slow machines
Updates, installs and patches
We support desktops, laptops, remote users, cloud services, Microsoft 365, network access and more — all from our local base in Redditch.
What’s included?
Our remote support services can be delivered on a one-off (PAYG) basis or as part of a monthly Managed IT Support plan.
Services typically include:
Instant helpdesk access – phone, email or ticket-based support
Remote login & diagnostics – fast, secure access to your systems
Issue resolution & troubleshooting – most issues resolved within 1 session
Software installs & updates – configured properly and fully tested
User guidance – we’ll explain what went wrong, and how to avoid it
Optional aftercare – for recurring issues, we’ll suggest a long-term fix
Need something fixed today? You don’t need to be a regular customer — just give us a call.
Who is it for?
Remote IT support is ideal for:
Small businesses without internal IT
Hybrid and remote teams
Home-based businesses
Sole traders who need fast help
Anyone who needs quick answers without the wait
If you’ve got an internet connection, we can usually help — no matter where you’re based.
Why choose Fix IT?
We’re not a ticketing system with a 3-day wait. We’re a local team that picks up the phone, logs in, and sorts it.
✅ Same-day support – most issues resolved within hours
✅ Plain English advice – no jargon, just help
✅ Secure remote access – GDPR-compliant and fully encrypted
✅ Flexible options – PAYG or monthly support plans
✅ Local support team – based in Redditch, helping businesses across the West Midlands
We believe remote support should feel just as personal as an onsite visit — and just as effective.
Areas We Cover
- Redditch
- Bromsgrove
- Worcester
- Stratford-upon-Avon
- Birmingham
- West Midlands
FAQs
How does remote support actually work?
We send you a secure link, you click to allow access, and we connect to your system. You can watch everything we do and disconnect at any time.
Is it safe to let us access your computer remotely?
What if the issue can’t be fixed remotely?
Do I need a support plan to use this?
Can you support cloud platforms and remote workers too?
Let's get started!
Speak to a real person and get expert advice — no pressure, no jargon.
